At Gila138, your privacy is more than a legal obligation — it is a core value. This document explains in detail how we collect, use, store, and protect the personal information of every member on our platform.
All information you submit to Gila138 is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Gila138 has never and will never sell, rent, or trade member personal data to any third party for marketing purposes without your consent.
You have the full right to access, correct, or request deletion of your personal data from Gila138's systems at any time through our support team.
The Gila138 Privacy Policy is fully aligned with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure the highest level of protection for local users.
Gila138 member personal data is stored on servers protected by multi-layered firewalls, strict access controls, and encrypted backup systems to prevent data loss.
In the event of any data security incident involving member information, Gila138 is committed to notifying affected users within 72 hours of detection.
Gila138 ("we", "our platform") is an online entertainment platform operating in Malaysia under the domain gila138.biz. We take our responsibilities as a data controller seriously to ensure that every member's personal information is handled with the utmost care, confidentiality, and security.
This Privacy Policy describes our privacy practices regarding the collection, use, disclosure, and protection of personal information you provide to us — or that we collect — when you use the Gila138 platform, services, promotions, and communications.
This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy Gila138. By using our platform, you agree to the terms set out in this document.
Gila138 operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia. We are committed to keeping this policy current and in line with the latest legal developments and industry practices.
To deliver a quality and secure Gila138 experience, we collect several categories of information from our users. All data collection is carried out on the basis of your consent or contractual necessity.
When you browse and use the Gila138 platform, our systems automatically collect certain technical information for operational and security purposes:
As part of the mandatory identity verification process (Know Your Customer — KYC) required for platform security and legal compliance, Gila138 may request identification documents such as a copy of your MyKad or passport, as well as proof of address such as a recent utility bill.
Gila138 will never ask for sensitive information such as your full password, banking PIN, or OTP via any communication channel. If anyone claims to be a Gila138 representative and requests such information, please report it to us immediately.
Gila138 uses collected personal data for legitimate and transparent purposes only. We do not use your data for anything beyond what is stated below without obtaining your additional consent:
You may opt out of marketing communications from Gila138 at any time by contacting our support team or through your account settings.
Gila138 does not sell your personal data to any third party. However, to operate the platform effectively, we may share data with the following categories of third parties in limited circumstances:
Gila138 works with selected service providers that help us operate the platform — including game providers such as Evolution Gaming, Pragmatic Play, PG Soft, and SA Gaming, as well as payment gateway providers supporting Malaysian payment methods. Any data shared is strictly limited to what is necessary for service delivery.
Gila138 may disclose member personal data to the relevant authorities — such as the police, courts, or financial regulatory bodies — where required by Malaysian law or a valid court order.
In situations involving threats to user safety, or to prevent fraud and financial crime, Gila138 reserves the right to share relevant information with the authorities without prior notice.
All third parties handling Gila138 member data are bound by strict confidentiality and data protection agreements. They are only permitted to process data for purposes that have been agreed upon.
Gila138 implements multiple layers of technical and organisational security measures to protect member personal data from unauthorised access, alteration, disclosure or destruction:
While Gila138 takes every reasonable measure to protect your data, no security system in the world can guarantee 100% protection against all threats. We encourage members to play their part in keeping their accounts secure by not sharing passwords and using safe internet connections.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the international privacy principles we uphold, you as a Gila138 member have the following rights regarding your personal data:
You have the right to request a copy of all personal data that Gila138 holds about you. Requests will be processed within 14 business days.
If any of your personal information held by Gila138 is inaccurate or outdated, you have the right to request an immediate correction.
You may request Gila138 to delete your personal data, subject to our legal obligations to retain certain records for a specified period.
You may object to the processing of your data for direct marketing purposes at any time — and we will honour that objection immediately.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform, where applicable.
You may withdraw your consent for any consent-based data processing at any time, without affecting the validity of processing carried out prior to your withdrawal.
To exercise any of the rights above, please contact the Gila138 team by email at support@gila138.biz or via the platform's live chat. We will verify your identity before processing any data-related request.
Gila138 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver relevant content. The following are the categories of cookies we use:
| Cookie Category | Purpose | Duration | Type |
|---|---|---|---|
| Login Sessions | Maintaining your login session on Gila138 | Until logout | |
| Security | Preventing CSRF and bot attacks on Gila138 accounts | Session | |
| Language Preference | Saving your Bahasa Melayu language preference | 1 year | |
| Usage Analytics | Understanding how users interact with the Gila138 platform | 2 years | |
| Performance | Identifying technical issues and improving platform performance | 90 days |
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the Gila138 platform.
The Gila138 platform is exclusively for users aged 18 and above. We do not knowingly collect, use or disclose personal data of individuals under the age of 18.
Should we discover that information from a person under the age of 18 has been collected inadvertently, Gila138 will take immediate steps to delete that information from our systems and close the account in question.
If you are a parent or guardian who believes your minor child has provided personal information to Gila138, please contact us immediately at support@gila138.biz so we can take the appropriate action.
The Gila138 platform may contain links to third-party services or websites, such as game provider sites or payment gateway providers. The Gila138 Privacy Policy applies only to our own platform and does not cover those third-party sites or services.
We encourage you to read the privacy policy of any third-party website or service you visit through links on the Gila138 platform. Gila138 is not responsible for the privacy practices or content of third-party websites.
Gila138 retains member personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law.
In general, active account data is retained for the duration of active membership. Following account closure, Gila138 retains financial transaction records for a minimum period of 7 years for anti-money laundering (AML) compliance and audit requirements. Data that is no longer needed will be securely deleted using irreversible erasure methods.
Gila138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies used. The latest version of this Privacy Policy will always be available on this page with an updated "Last Updated" date.
For material changes that affect how we use your personal data, Gila138 will notify you via an in-platform notice or your registered email before the changes take effect. Continued use of the Gila138 platform after the changes take effect will be considered your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding Gila138's Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
The Gila138 privacy team is committed to addressing all privacy-related enquiries within 72 business hours. For data rights requests, please provide your account number or registered email address to facilitate identity verification.